Today marked a significant moment as the European Commission, in collaboration with consumer protection authorities from 25 Member States, along with Iceland and Norway, unveiled the findings of an extensive screening—known as a ‘sweep’—targeting online traders of second-hand goods, encompassing a diverse array of items from stylish clothing and gadgets to beloved toys.
These synchronised “sweeps,” orchestrated by the European Commission, are executed simultaneously across borders by national enforcement authorities. The primary aim of this initiative was to ensure that these online traders uphold the standards set by EU consumer law. A thorough examination of 356 online traders revealed that a staggering 185—52%—were identified as potentially flouting these crucial regulations.
“Second-hand goods play a crucial role in a circular economy. It is important that all traders, including those dealing in second-hand goods, uphold consumer rights. The results of our recent sweep indicate that this is not always happening. I urge all affected traders to assure their practices are fully aligned with EU consumer law,” said Michael McGrath, Commissioner for Democracy, Justice, the Rule of Law and Consumer Protection.
The results of the screening shed light on alarming trends:
– A notable 40% of traders failed to clearly communicate the essential right of withdrawal, leaving consumers unaware that they could return products within 14 days without any justification or cost.
– Additionally, a concerning 45% did not provide accurate information regarding the return of faulty goods or items that deviated from their advertised quality or function.
– 57% of traders neglected to honour the minimum one-year legal guarantee for second-hand goods, leaving consumers vulnerable and unsupported.
– Among those who presented environmental claims on their websites, 34% to 20% of these assertions lacked sufficient backing. In comparison, an alarming 28% were outright misleading, deceptive, or likely to fall into unfair commercial practices.
– Lastly, a small fraction—5%—inaccurately represented their identity, while 8% failed to list the total price of products, including applicable taxes, creating confusion for potential buyers.
In light of these findings, consumer authorities are now poised to deliberate the necessary actions against the 185 traders earmarked for further scrutiny, with plans to enforce compliance by their national procedures.
